Return Policy

 

We have a 30 day money back guarantee. If you are for any reason unsatisfied with your product you can return it for a replacement or full refund. If 30 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

To complete your return you will need to first notify us by email. We will contact you back within 24 hours with further instruction on how to return the item. Please contact us at support@mensgear.com.au

 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Damaged or Defective Items
If you receive your item(s) damaged, defective or in any way different than described you will be refunded in full or provided a replacement as per your choice with shipping costs covered by us. To be eligible for any return or replacement for damaged or defective item you mus notify us within 48 hours of the package being delivered. If we do not hear from you within 48 hours we will be unable to provide you with a refund or replacement.

 

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kurtis@unible.com.au.

 

Final Sale items
Final Sale items cannot be refunded unless they are received damaged or not as described.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please do not send your purchase back to the manufacturer. Please contact us at support@mensgear.com.au