128 bit SSL encryption for all
transactions
5% of any sale are donated to TLC for Kids
MensGear.com.au Proudly Australian, Owned and Operated
Customer Service
- Postage and Delivery Times
- Shipping & Returns
- Privacy
- Security
- Terms & Conditions
mensgear.com.au 14 Day Exchange Policy
At mensgear.com.au we know sometimes you have a change of heart about your purchase.
Provided you return your purchase in its original condition, in its original box and with proof of purchase within 14 days, we will allow you to exchange it for something else.
Please note you the consumer will need to pay the freight back to our warehouse. A postage charge may be charged for your replacement product to be sent out. Either way we'll make sure that you're totally satisfied with you experience with Nathan James.
Postage and Delivery Times
Mensgear offer a $5.00 delivery Australia wide for orders under $120.00. For orders over $120.00 will receive FREE delivery Australia wide. We deliver orders where possible by Fastway Couriers.
Mensgear deliveries are handled by Fastway Couriers where possible. Fastway will cover the product for an insurance value up to $1000.00 for loss or damage. Australia Post will be used for areas not covered by Fastway and for any Po Box address.
We will post your order the same day it is received, providing it is placed before 2PM (AEST), Monday to Friday, and the goods are in stock. All other orders will be dispatched the next business day or as soon as the products become available.
Orders to New Zealand are $10.00, USA and the UK is a flat rate of $15.00 AUD. Our international orders are delivered by Australia Post.
Regular delivery should arrive in 1-4 business days within Australia, while express delivery will usually arrive in 1-2 business days, depending on the destination. US and UK orders expect in five business days.
Shipping & Returns
Refunds
We hope that you'll be happy with your purchases but we understand that sometimes some things don't work out.
To return an item for a refund, simply return your purchase to us, in its original condition and box within 14 days from the date of invoice. Make sure you enclose the original receipt.
Return goods to:
mensgear by Nathan james, PO Box 279, Patterson Lakes, Victoria, Australia 3197
Sorry, but we are unable to give credits.
When you return goods to us please use a reliable method of postage, as mensgear.com.au is not responsible for any items you return that go missing or become damaged in transit.
Refunds will be credited to the credit card, direct debit or cheque, which you used to purchase the goods within 1-5 working days of receiving them at our warehouse (allow for weekends public holidays etc)
A refund will not be processed if the goods returned do not conform with our returns policy and a return shipping fee charged.
You the customer are responsible for postage costs back to our warehouse when returning an item for exchange.
You will not be charged postage for your first replacement product, however should you need to replace for a different product more than once, you will be charged $10 postage each time thereafter.
Exchanges
Please make your selection carefully as we can only exchange an item within 14 days of the invoice date, subject to availability.
If you need to exchange an item for a different product, simply e-mail info@mensgear.com.au as soon as possible with the product you require so we can reserve it for you.
Exchanged items will only be dispatched when the incorrect product has been returned in its original condition and box within 14 days of purchase. Please also enclose the original receipt.
Return goods to:
mensgear by Nathan james, Po Box 279, Patterson Lakes, Australia, Victoria, 3197
You the customer are responsible for postage costs back to our warehouse when returning an item for exchange.
You will not be charged postage for your first replacement product, however should you need to replace again for a different product more than once, you will be charged $10 postage each time thereafter.
Faulty goods
You may return faulty items purchased on-line for a refund or exchange within three months of purchase with proof of purchase - receipt or credit card statement.
If you intend to return a faulty item, please notify info@mensgear.com.au for advice before returning the item.
Goods received will be inspected for manufacturing faults.
Items deemed subject to fair wear and tear will not be accepted as faulty. You will be notified and the goods will be returned to you at your own expense.
We will refund you for goods deemed faulty, including any postage you paid to receive the goods, and will credit the amount to the credit card you used to purchase the goods.
Goods received in error
If the goods you receive are not what you ordered please notify info@mensgear.com.au as soon as possible.
Customer complaints and feedback
At mensgear.com.au we continually strive to improve the service that we offer our customers.
If you are unhappy with any aspect of our service or product please advise us using the e-mail address below so we can address the issue at hand and try to put things right.
nathanjames@mensgear.com.au
If you would like us to contact you by phone please email us your comments with your contact phone number. We will phone you at a time that suits you and look forward to speaking further.
We also welcome any positive feedback and ideas that we can pass on to the team to improve the quality of our service and website so please feel free to email the above address at anytime.
mensgear.com.au reserves the right to make changes to our policies in the future. Please make a note to check back from time to time.
Privacy Policy
At mensgear.com.au we take your privacy very seriously! We do not distribute, rent or sell any of your personal information. We will endeavour, at all times, to protect your privacy and confidentiality and apply the relevant privacy legislation.
Collection of Information
In order to properly conduct our services we collect information about you via mensgear.com.au website. Any information that we collect from you will be used to improve your registration experience.
We have taken appropriate measures to ensure your information is protected. All information provided by you via our site - from credit card details to online forms - is encrypted using SSL (Secure Socket Layer) technology and stored in a secure manner. Without your expressed consent we do not disclose personal information to any third parties.
For your security we do not store your credit card information, once your payment has been approved your credit card information is destroyed.
What about Cookies?
mensgear.com.au uses session level cookies. This is a unique ID which is given to each visitor and the information collected is stored in a temporary location on the server. When the user leaves the site the session level information is destroyed. No persistent cookies are used.
If you would like to communicate with us on this issue please contact us at info@mensgear.com.au
Visit www.privacy.gov.au for further information about privacy legislation.
- PLAY SPORT: The best exercise is fun exercise, so pick a sport and join a local team. Playing sports will get you fit, and, more importantly, will keep you motivated to stay fit.
- DO PUSH-UPS: Almost nothing can beat the push-up: they're simple, they're effective and they're free; you can drop and push out a dozen of them in less than a minute, and they work your chest, shoulders, triceps, abs, and legs.
- WALK: This one is easy -- take a break and take a walk. A 30-minute walk six days a week has been shown to have profound health benefits. A study by Duke University found that walking can decrease hypertension, lower bad cholesterol levels and help you lose weight.
- EAT NUTS: Drop the chips and pick up some almonds or walnuts instead -- both nuts have been shown to lower cholesterol. A 2002 study published in the journal Circulation found that people who ate two handfuls of almonds a day lowered their bad cholesterol (LDL) by 9.4%.
- READ: If you don't use your muscles, they'll atrophy. This same principle goes for your brain -- neglect it and it'll shrivel up like a prune. Luckily, there's one easy, enjoyable thing you can do to keep your neurons pumping iron: read.
